An innovative model brought about by Coral in association with BSNL to promote value added customer premises services for Voice & Data applications. BSNL as the largest provider of telecom services in the country has requisite expertise to provide solutions for complex & varied customer requirements for Voice & Data connectivity.
Coral provides through its high end R&D team, a full range of high technology telecom equipment bundled with the services of BSNL, to provide a comprehensive telecom solution to the customer, customized and tailored, to meet their specific requirements. Technology selection is the key determinant in this era of fast changing technologies & under this model customer is immune to technology changes and is assured of high service levels to meet its present and future requirements
SERVICES OVERVIEW
The scheme encompasses an entire realm of services to provide integrated solutions for all
Telecommunication & IT requirements including:
- Provision of comprehensive telecom services including voice, data, broadband internet access, voice over internet protocol etc.
- The services are extendable to products which delve into the arenas of provisioning voice & data on Wireless Networks, Soft Switching Environments etc.
- Software applications such as CTI Solutions, Billing and Diagnostic facilities.
- Provision of all features of BSNL basic telephone and broadband services and also futuristic applications.
- Provision of all trunk and extension line rentals in a composite manner.
- Integration with other products and services of BSNL to provide a comprehensive & integrated Communication environment including VPNs.
THE SERVICES ARE DESIGNED TO MEET AND DISSEMINATE SERVICES IN A MANNER THAT PROVIDES
- Provide the customer with voice and data services through equipment provided at its own location.
- Provision of the equipment as a comprehensive telecom service to obviate the need of any capital expenditure.
- Inclusion of the services as part of the integrated services provision by BSNL and Coral to the customers.
- Expandability to meet the growing needs of the customer.
- Provide the customer with complete freedom from technological redundancy as BSNL and Coral will continue to provide upgraded services from time to time irrespective to change and migration of technology.
- Provide benefits of all existing and forthcoming tariff plans.
- Transparent and reliable pricing and billing from a time tested agency.
INTRODUCTION
- BSNL & Coral shall provide free EPABX facility along-with other related BSNLs services to such customers at its desired locations.
- The systems provided would be high end, full featured EPABXs/switching systems to provide the following services:
- Intra & inter office voice connectivity on TDM/PCM switches or on soft switches as per customer needs.
- Data connectivity & internet access through broadband using wired xDSL technologies or wireless access.
- Value added services (vas) voice mail and optional services such as predictive dialers, automatic call distribution, information pop-up screens, VOIP, voice mail, inter office video-conferencing etc.
- Convergent solution for customers by provision of voice & data services through ISDN PRI, FCT, analog trunk, lines in a converged & VPN environment.
- Convergent solution for residents (RWAs) by provision of voice & data services through pri, DSL lines.
- Billing optimization by provision of GSM gateways thereby routing outgoing calls to mobile through GSM ports automatically.
CUSTOMIZED SOLUTIONS
- Unlimited free inter & intra office calls within the PBX or in a VPN/CUG environment.
- Direct inward dialing facility (DID) to make each extension behave as a trunk line.
- Facility to provide direct line connectivity through the system without any interface with other extensions.
- Integration of CUG mobile phone network with EPABX, thereby creating a virtual private network of extensions and GSM mobiles. This would reduce the total cost of telephony services.
SPECIALIZED SERVICE PROVISIONS
- Voice mail, unified messaging and CTI applications